<?php
/**
* ADMIN SIDE
*/
// Emails
DEFINE("_HELPDESK_EMAILSIGNATURE", "

-- 
[Sitename]
[SiteUrl]" );

// New Ticket
DEFINE("_HELPDESK_NEWTICKETEMAILSUBJECT", "Создан новый тикет");
DEFINE("_HELPDESK_NEWTICKETEMAILMESSAGE", "Создан новый тикет %s на [Sitename].

Для просмотра тикета перейдите по ссылке: %s

Вы должны войти на сайт под своими данными.
" );

// New Comment
DEFINE("_HELPDESK_NEWCOMMENTEMAILSUBJECT", "Добавлен комментарий к тикету");
DEFINE("_HELPDESK_NEWCOMMENTEMAILMESSAGE", "Добавлен новый комментарий  %s на [Sitename].

Для просмотра тикета перейдите по ссылке: %s

Вы должны войти на сайт под своими данными.
" );

// New Attachment
DEFINE("_HELPDESK_NEWATTACHMENTEMAILSUBJECT", "Добавлено новое вложение к тикету");
DEFINE("_HELPDESK_NEWATTACHMENTEMAILMESSAGE", "Добавлено новое вложение к тикету %s на [Sitename].

Для просмотра тикета перейдите по ссылке: %s

Вы должны войти на сайт под своими данными.
" );

// HelpDesk
DEFINE("_HELPDESK_", "HelpDesk");
DEFINE("_HELPDESK_MANAGERS", "Менеджеры");
DEFINE("_HELPDESK_SELECTMANAGERS", "Выбрать менеджеров");
DEFINE("_HELPDESK_PARENT", "Parent");
DEFINE("_HELPDESK_NOPARENT", "No Parent");
DEFINE("_HELPDESK_FREQUENTLYUSED", "Часто используемые ответы");
DEFINE("_HELPDESK_FREQUENT", "Frequent");
DEFINE("_HELPDESK_FREQUENTS", "Frequents");
DEFINE("_HELPDESK_CATEGORY", "Ктегория");
DEFINE("_HELPDESK_CATEGORIES", "Категории");
DEFINE("_HELPDESK_FIELD", "Поле");
DEFINE("_HELPDESK_FIELDS", "Поля");
DEFINE("_HELPDESK_TICKET", "Тикет");
DEFINE("_HELPDESK_UPDATEFAILED", "Обновление не удалось");
DEFINE("_HELPDESK_RESPONSE", "Ответ");
DEFINE("_HELPDESK_RESPONSES", "Ответы");
DEFINE("_HELPDESK_OPENSUPPORTTICKET", "Открытый тикет" );
DEFINE("_HELPDESK_OPENSUPPORTTICKETS", "Открытые тикеты" );
DEFINE("_HELPDESK_TICKETSREQUIRINGFEEDBACK", "Тикеты требующие ответа" );
DEFINE("_HELPDESK_SUPPORTTICKETS", "Тикеты" );
DEFINE("_HELPDESK_CLOSEDTICKETS", "Закрытые тикеты" );
DEFINE("_HELPDESK_OVERVIEW", "Обзор" );
DEFINE("_HELPDESK_CONFIG", "Конфигурация" );
DEFINE("_HELPDESK_TICKETS", "Тикеты" );
DEFINE("_HELPDESK_FILTER", "Фильтр" );
DEFINE("_HELPDESK_SELECTUSER", "Выбрать пользователя" );
DEFINE("_HELPDESK_SELECT", "Выбрать" );
DEFINE("_HELPDESK_NAME", "Имя" );
DEFINE("_HELPDESK_USERNAME", "Логин" );
DEFINE("_HELPDESK_EMAIL", "Email" );
DEFINE("_HELPDESK_INVALIDUSER", "Недействительный пользователь" );
DEFINE("_HELPDESK_ALLTYPES", "Все типы" );
DEFINE("_HELPDESK_AND", "и");
DEFINE("_HELPDESK_FOLLOWUP", "Ожидание ответа");
DEFINE("_HELPDESK_TICKETFORFOLLOWUP", "Тикет ожижающий ответа");
DEFINE("_HELPDESK_TICKETSFORFOLLOWUP", "Тикеты ожидающие ответа");
DEFINE("_HELPDESK_NEWSUPPORTTICKET", "Новый тикет" );
DEFINE("_HELPDESK_GENERALINFORMATION", "Общая информация" );
DEFINE("_HELPDESK_GENERALSUPPORT", "Общая поддержка" );
DEFINE("_HELPDESK_WEBSITEINTEGRATION", "Website Integration" );
DEFINE("_HELPDESK_ACCOUNTSECURITY", "Account Security" );
DEFINE("_HELPDESK_FEESBILLING", "Fees and Billing" );
DEFINE("_HELPDESK_FEATUREREQUEST", "Feature Request" );
DEFINE("_HELPDESK_BUGREPORT", "BUG Report" );
DEFINE("_HELPDESK_MERCHANTREQUEST", "New Merchant Request" );
DEFINE("_HELPDESK_FEEDBACK", "Feedback" );
DEFINE("_HELPDESK_INVALIDTICKET", "Invalid Ticket" );
DEFINE("_HELPDESK_ALLTICKETS", "All Tickets" );
DEFINE("_HELPDESK_OPENTICKET", "Open Ticket" );
DEFINE("_HELPDESK_OPENTICKETS", "Open Tickets" );
DEFINE("_HELPDESK_NEWTICKET", "New Ticket" );
DEFINE("_HELPDESK_VIEWTICKET", "View Ticket" );
DEFINE("_HELPDESK_CREATETICKET", "Create Ticket" );
DEFINE("_HELPDESK_DISCUSSION", "Discussion" );
DEFINE("_HELPDESK_CLOSETICKET", "Close Ticket" );
DEFINE("_HELPDESK_INVALIDSUPPORTTICKET_MESSAGE", "Invalid Support Ticket" );
DEFINE("_HELPDESK_INVALIDENTRIES", "Invalid Entries" );
DEFINE("_HELPDESK_ADDCOMMENTTIPS", "Please respond with any information that may help with this issue. " );
DEFINE("_HELPDESK_BRIEFCOMMENTS", "Brief Comments" );
DEFINE("_HELPDESK_ADDCOMMENT", "Add Comment" );
DEFINE("_HELPDESK_CLOSEDTICKETSWITHRESPONSE", "Closed w/ Response" );
DEFINE("_HELPDESK_FEEDBACKSTATISTICS", "Feedback Stats");
DEFINE("_HELPDESK_AVGFEEDBACK", "Average Feedback");
DEFINE("_HELPDESK_AVGFEEDBACK_LASTMONTH", "Last Month");
DEFINE("_HELPDESK_AVGFEEDBACK_THISMONTH", "This Month");

// HelpDesk Admin-side only
DEFINE("_HELPDESK_CHANGETICKETCATEGORYINTRO", "Please select the new category for this ticket.");
DEFINE("_HELPDESK_CHANGETICKETCATEGORY", "Change Ticket Category");
DEFINE("_HELPDESK_CHANGETICKETSTATUSINTRO", "Please select the new status you would like to set for this ticket.  Please note that by closing the ticket you will not be receiving feedback from your user.");
DEFINE("_HELPDESK_CHANGETICKETSTATUS", "Change Ticket Status");

// HelpDesk Front-end only
DEFINE("_HELPDESK_PLEASELOGINFIRST", "Please login before entering the Support Center");
DEFINE("_HELPDESK_CLOSETICKETINTRO", "In order to close this support ticket, please click on one of the buttons below.  You will simultaneously be offering us feedback on the quality of our service.  Thanks!" );
DEFINE("_HELPDESK_ATTACHMENTINTRO", "Any attachments or embedded documents are intended for the exclusive and confidential use of the individual or entity to which this message is addressed, and unless otherwise expressly indicated, is confidential and privileged information for the Administrators of this site. Any dissemination, distribution or copying of the enclosed material is prohibited." );
DEFINE("_HELPDESK_CATEGORIZETICKET", "Please categorize and describe the support ticket you are submitting.  Please be as detailed as possible.  Thanks!" );

// Tools
DEFINE("_HELPDESK_PURGEOLDATTACHMENTS", "Purge Old Attachments");
DEFINE("_HELPDESK_PURGEOLDATTACHMENTSDESCRIPTION", "Delete Attachments older than 30 days");
DEFINE("_HELPDESK_SIZEONDISK", "Size on Disk");

// Status
DEFINE("_HELPDESK_PENDING", "Pending" );
DEFINE("_HELPDESK_PENDINGRESOLUTION", "Pending Resolution" );
DEFINE("_HELPDESK_CLOSED", "Closed" );
DEFINE("_HELPDESK_RESOLVED", "Resolved" );
DEFINE("_HELPDESK_AWAITINGRESPONSE", "Awaiting Response" );
DEFINE("_HELPDESK_REQUIRESUSERFEEDBACK", "Requires User Feedback" );

// Ratings
DEFINE("_HELPDESK_UNSATISFACTORY", "Unsatisfactory" );
DEFINE("_HELPDESK_POOR", "Poor" );
DEFINE("_HELPDESK_AVERAGE", "Average" );
DEFINE("_HELPDESK_GOOD", "Good" );
DEFINE("_HELPDESK_GREAT", "Great" );
DEFINE("_HELPDESK_UNRATED", "Unrated" );

// Addons
DEFINE("_HELPDESK_ADDONINSTALLED", "Add-on Installed");
DEFINE("_HELPDESK_ADDONUNINSTALLED", "Add-on Uninstalled");
DEFINE("_HELPDESK_ADDONINSTALLFAILED", "Add-on Install Failed");
DEFINE("_HELPDESK_ADDONUNINSTALLFAILED", "Add-on Uninstall Failed");
DEFINE("_HELPDESK_ADDONTITLE", "Add-on Title");
DEFINE("_HELPDESK_ADDONCONTENT", "Add-on Content");
DEFINE("_HELPDESK_ADDONSOURCE", "Add-on Source");
DEFINE("_HELPDESK_ADDONUPDATED", "Add-on Updated");
DEFINE("_HELPDESK_ADDONUPDATEFAILED", "Add-on Update Failed");
DEFINE("_HELPDESK_UPLOADSDISABLED", "Uploads Disabled");
DEFINE("_HELPDESK_NOFILESELECTED", "No File Selected");
DEFINE("_HELPDESK_NOFILETYPESELECTED", "No File Type Selected");
DEFINE("_HELPDESK_ZLIBUNAVAILABLE", "ZLib Unavailable");
DEFINE("_HELPDESK_ADDONSNOTICE", "Here you may upload and delete add-ons made by you, <a href='http://www.dioscouri.com'>Dioscouri Design</a>, or the greater community.  <strong>NOTE:</strong> Add-ons must be PHP files.");
DEFINE("_HELPDESK_SELECTFILETYPEBELOW", "Please confirm that an <strong>Add-on Type</strong> has been selected in the dropdown list below before uploading your file.  Thanks!");

// Common
DEFINE("_HELPDESK_DSCSUPPORTCENTER", "Dioscouri.com Support Center");
DEFINE("Display Num", "Display # ");
DEFINE("_HELPDESK_ERROR", "Error");
DEFINE("_HELPDESK_SORT", "Sort");
DEFINE("_HELPDESK_ADVANCEDSEARCH", "Advanced Search");
DEFINE("_HELPDESK_DASHBOARD", "Панель управления");
DEFINE("_HELPDESK_CONFIGURATION", "Configuration");
DEFINE("_HELPDESK_COPYRIGHT", "Copyright");
DEFINE("_HELPDESK_SUPPORT", "Support");
DEFINE("_HELPDESK_REPORTS", "Reports");
DEFINE("_HELPDESK_SELECTFROMLIST", "Select From List");
DEFINE("_HELPDESK_NOT", "Not");
DEFINE("_HELPDESK_CHANGED", "Changed");
DEFINE("_HELPDESK_REPORT", "Report");
DEFINE("_HELPDESK_TOOLS", "Tools");
DEFINE("_HELPDESK_ADDON", "Add-on");
DEFINE("_HELPDESK_ADDONS", "Add-ons");
DEFINE("_HELPDESK_VERSION", "Version");
DEFINE("_HELPDESK_PUBLISHED", "Published");
DEFINE("_HELPDESK_UNPUBLISHED", "Unpublished");
DEFINE("_HELPDESK_TYPE", "Type");
DEFINE("_HELPDESK_COPY", "Copy");
DEFINE("_HELPDESK_VIEW", "View");
DEFINE("_HELPDESK_SHOWDESCRIPTION", "Show Description");
DEFINE("_HELPDESK_HIDEDESCRIPTION", "Hide Description");
DEFINE("_HELPDESK_ITEMCHECKEDOUT", "The selected item is currently checked out by another administrator.");
DEFINE("_HELPDESK_TYPEREQUIRED", "The field 'Type' is required.");
DEFINE("_HELPDESK_AUTHOR", "Author");
DEFINE("_HELPDESK_ACCESS", "Access");
DEFINE("_HELPDESK_SUBMIT", "Submit");
DEFINE("_HELPDESK_SUBMITQUERY", "Submit Query");
DEFINE("_HELPDESK_INPUTS", "Inputs");
DEFINE("_HELPDESK_RESULTS", "Results");
DEFINE("_HELPDESK_STARTDATE", "Start Date");
DEFINE("_HELPDESK_ENDDATE", "End Date");
DEFINE("_HELPDESK_SELECTDATE", "Select Date");
DEFINE("_HELPDESK_TOTALFROMQUERY", "Total from Query");
DEFINE("_HELPDESK_USERSFROMQUERY", "Users from Query");
DEFINE("_HELPDESK_TOTALUSERS", "Total Users");
DEFINE("_HELPDESK_REMAINDER", "Remainder");
DEFINE("_HELPDESK_CLOSE", "Close");
DEFINE("_HELPDESK_UNINSTALL", "Uninstall");
DEFINE("_HELPDESK_CONFIRMUNINSTALL", "Are you sure you wish to uninstall the selected items?");
DEFINE("_HELPDESK_INSTALLED", "Installed");
DEFINE("_HELPDESK_ALREADYEXISTS", "Already Exists");
DEFINE("_HELPDESK_UPLOADFILE", "Upload File");
DEFINE("_HELPDESK_UPLOADERROR", "Upload Error");
DEFINE("_HELPDESK_UPLOADFILEANDINSTALL", "Upload File and Install");
DEFINE("_HELPDESK_PLEASESELECTFILE", "Please Select a File");
DEFINE("_HELPDESK_SELECTFILE", "Select File");
DEFINE("_HELPDESK_CURRENTSIZE", "Current Size");
DEFINE("_HELPDESK_LANGUAGES", "Languages");
DEFINE("_HELPDESK_MODULES", "Modules");
DEFINE("_HELPDESK_CORE", "Core");
DEFINE("_HELPDESK_SELECTTYPE", "Select Type");
DEFINE("_HELPDESK_CONTENTEMPTY", "Content Empty");
DEFINE("_HELPDESK_NOTWRITEABLEFILE", "Not a writeable file");
DEFINE("_HELPDESK_NOFILE", "File does not exist");
DEFINE("_HELPDESK_NOTWRITEABLE", "Not Writeable");
DEFINE("_HELPDESK_DOESNOTEXIST", "Does Not Exist");
DEFINE("_HELPDESK_COULDNOTMOVEFILETO", "Could Not Move File to ");
DEFINE("_HELPDESK_COULDNOTCHANGEPERMISSIONSOFFILE", "Could Not Change Permissions of File");
DEFINE("_HELPDESK_OPERATIONCANCELLED", "Operation Cancelled");
DEFINE("_HELPDESK_FAILED", "Failed");
DEFINE("_HELPDESK_NOFOLLOWUP", "Do not Follow-up");
DEFINE("_HELPDESK_COMMENT", "Comment");
DEFINE("_HELPDESK_ADDED", "Added");
DEFINE("_HELPDESK_SELECTSTATUS", "Select Status");
DEFINE("_HELPDESK_PUBLISH", "Publish");
DEFINE("_HELPDESK_UNPUBLISH", "Unpublish");
DEFINE("_HELPDESK_ORDER", "Order");
DEFINE("_HELPDESK_SAVEORDER", "Save Order");
DEFINE("_HELPDESK_DEFAULTS", "Defaults");
DEFINE("_HELPDESK_SWITCH", "Switch");
DEFINE("_HELPDESK_BASICINFO", "Basic Info");
DEFINE("_HELPDESK_NEW", "New");
DEFINE("_HELPDESK_EDIT", "Edit");
DEFINE("_HELPDESK_MENU", "Menu");
DEFINE("_HELPDESK_ID", "ID" );
DEFINE("_HELPDESK_BIRTHDAY", "Birthday" );
DEFINE("_HELPDESK_GENDER", "Gender" );
DEFINE("_HELPDESK_MALE", "Male" );
DEFINE("_HELPDESK_FEMALE", "Female" );
DEFINE("_HELPDESK_LASTMODIFIED", "Last Modified" );
DEFINE("_HELPDESK_CREATED", "Created" );
DEFINE("_HELPDESK_YOUHAVE", "You Have" );
DEFINE("_HELPDESK_TODAY", "Today" );
DEFINE("_HELPDESK_YESTERDAY", "Yesterday" );
DEFINE("_HELPDESK_RETRY", "Retry" );
DEFINE("_HELPDESK_FIRST", "First" );
DEFINE("_HELPDESK_MIDDLE", "Middle" );
DEFINE("_HELPDESK_LAST", "Last" );
DEFINE("_HELPDESK_ACTION", "Action" );
DEFINE("_HELPDESK_OTHER", "Other" );
DEFINE("_HELPDESK_GUEST", "Guest" );
DEFINE("_HELPDESK_LOGIN", "Login" );
DEFINE("_HELPDESK_LOGOUT", "Logout" );
DEFINE("_HELPDESK_REGISTER", "Register" );
DEFINE("_HELPDESK_FIRSTNAME", "First Name" );
DEFINE("_HELPDESK_MIDDLENAME", "Middle Name" );
DEFINE("_HELPDESK_LASTNAME", "Last Name" );
DEFINE("_HELPDESK_WELCOME", "Welcome" );
DEFINE("_HELPDESK_CONTINUE", "Continue" );
DEFINE("_HELPDESK_NONE", "None" );
DEFINE("_HELPDESK_SUMMARY", "Summary" );
DEFINE("_HELPDESK_ALLOW", "Allow" );
DEFINE("_HELPDESK_DISALLOW", "Disallow" );
DEFINE("_HELPDESK_UNDEFINED", "Undefined" );
DEFINE("_HELPDESK_DISPLAY", "Display" ); 
DEFINE("_HELPDESK_DETAILS", "Details" ); 
DEFINE("_HELPDESK_VERIFIED", "Verified" );  
DEFINE("_HELPDESK_UNVERIFIED", "Unverified" ); 
DEFINE("_HELPDESK_QUICKSEARCH", "Quick Search" );
DEFINE("_HELPDESK_SUBJECT", "Subject" );
DEFINE("_HELPDESK_MESSAGE", "Message" );
DEFINE("_HELPDESK_MESSAGETORECIPIENT", "Message to Recipient" );
DEFINE("_HELPDESK_SENDERMESSAGE", "Message from Sender" );
DEFINE("_HELPDESK_RECIPIENTMESSAGE", "Message from Recipient" );
DEFINE("_HELPDESK_REQUIREDFIELD", "indicates a required field." );
DEFINE("_HELPDESK_MOREINFO", "More Info" );
DEFINE("_HELPDESK_REMAINING", "Remaining" );
DEFINE("_HELPDESK_MAXIMUM", "Maximum" );
DEFINE("_HELPDESK_LIMIT", "Limit" );
DEFINE("_HELPDESK_SAVE", "Save" );
DEFINE("_HELPDESK_PROCESS", "Process" );
DEFINE("_HELPDESK_BACK", "Back" );
DEFINE("_HELPDESK_CANCEL", "Cancel" );
DEFINE("_HELPDESK_MODIFY", "Modify" );
DEFINE("_HELPDESK_REFERENCE", "Reference" );
DEFINE("_HELPDESK_ACTIONREQUIRED", "Action Required" );
DEFINE("_HELPDESK_INACTIVE", "Inactive" );
DEFINE("_HELPDESK_ACTIVE", "Active" );
DEFINE("_HELPDESK_DEACTIVATE", "Deactivate" );
DEFINE("_HELPDESK_SETTINGS", "Settings" );
DEFINE("_HELPDESK_USERSETTINGS", "User Settings" );
DEFINE("_HELPDESK_USERACCOUNT", "User Account" );
DEFINE("_HELPDESK_USER", "User" );
DEFINE("_HELPDESK_TITLE", "Title" );
DEFINE("_HELPDESK_DESCRIPTION", "Description" );
DEFINE("_HELPDESK_DATE", "Date" );
DEFINE("_HELPDESK_TOFROM", "To/From" );
DEFINE("_HELPDESK_FROM", "From" );
DEFINE("_HELPDESK_TO", "To" );
DEFINE("_HELPDESK_TO_LC", "to" );
DEFINE("_HELPDESK_REMOVE", "Remove" );
DEFINE("_HELPDESK_MAILINGADDRESS", "Mailing Address" );
DEFINE("_HELPDESK_FOR", "For" );
DEFINE("_HELPDESK_NAMEEMAIL", "Name/Email" );
DEFINE("_HELPDESK_PRIMARY", "Primary" );
DEFINE("_HELPDESK_UNLIMITED", "Unlimited" );
DEFINE("_HELPDESK_SEARCH", "Search" );
DEFINE("_HELPDESK_SEARCHRESULTS", "Search Results" );
DEFINE("_HELPDESK_ALL", "All" );
DEFINE("_HELPDESK_NOTAUTH", "You are not authorized to perform this action." );
DEFINE("_HELPDESK_NOTAUTH_LOGIN", "You are not authorized to perform this action.  Please login." );
DEFINE("_HELPDESK_STATUS", "Status" );
DEFINE("_HELPDESK_EXPIRED", "Expired" );
DEFINE("_HELPDESK_EXPIRES", "Expires" );